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Lyft adds 24/7 live driver phone support

Lyft has added a couple of new driver-centric options to its app these days, a few of which can be at once solutions to objects applied by means of rival Uber as a part of it ‘180 days of change’ marketing campaign. Lyft’s new options come with 24/7 live phone support available to drivers by means of the app, for example, and it’s boasting progressed Spanish language and on-line support, too.

Lyft’s new Spanish language support could also be 24/7, each by means of phone and e mail, and it’s updating its on-line support aspect to reply to all inbound queries sooner and extra successfully in order that folks can get responses when they want them.

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These new options roll out to complement Lyft’s current flexibility options come with Destination Mode, which is analogous to Uber’s Driver Destinations. Lyft’s model nonetheless lets in for drivers to set locations as much as six occasions in step with day throughout its markets, whilst Uber presented an extension to 6 locations from two, however restored the prohibit of 2 in 4 key markets past due final week.

Lyft additionally gives ‘ride guides,’ which makes use of shuttle knowledge to supply steerage about the place a Lyft driver is most commonly most likely to select up their subsequent fare after their present one ends. Plus, it’s made it more straightforward to finish a shift with its “Last Ride” function. Lyft drivers too can decide to scheduled rides booked by means of riders upfront in the course of the app to verify they have got a high-fare shuttle arising.

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